• Be well groomed and conform to the hotel's dress code and deportment.
良好的仪容仪表，行为、穿着符合酒店的规定。
• Be informed about daily operations and events.
了解每日运作及宴会。
• Be familiar with sales strategies; communicate daily with reservation sales.
熟悉销售政策，每日与预定部销售沟通。
• Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.
了解所有常客及熟悉他们的特殊要求。确保满足他们的要求。
• Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.
熟悉文化差异并知道每一种文化对应的正确举止。同时知道不同的礼节。
• Be knowledgeable about all emergencies plans and know how to act upon them.
熟知所有关于紧急事件的处理计划并知道当发生时如何应对。
• Report any unusual occurrences immediately to the front office manager
向经理及时汇报任何不寻常的情况。
• At all times strive to represent Marriott in the most professional and courteous manner.
随时以最职业最谦恭的方式来表现万豪。