? Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
遇到客人时要礼貌地向客人问好并尽量能说出客人的名字。
? Registers and rooms all arrivals according to established procedures.
根据酒店的操作程序制度, 登记和安排客人住。
? Maintains intimate knowledge of departmental standards and procedures.
熟悉本部门的操作标准和程序。
? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
严格执行入住和退房以及换房程序并确保所有加入酒店系统的数据与预定的完全一致。
? Maintains cashier float and ensures accurate daily report of all money received.
确保每日的流动资金和正确汇报每日所接收的钱。
? Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
协助客人兑换外币和旅行支票。
? Keeps abreast of all modifications to accounting policies and procedures.
所有修改要与财务政策和程序与时俱进。
? Responsible and attends to guest’s request of using the service of safety box at all times.
保护好客人用的保险箱。
? Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
处理客人的投诉,查询和需求, 当主管/经理助理不在时调解问题。

? Is familiar with other Hilton Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Hilton Hotels.
熟悉其它的希尔顿酒店以便协助客人去下一站预定其它的希尔顿酒店。
? Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
尽量使客人是带着微笑离开酒店的。
? When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
当在上夜班时, 检查夜班报告以及准备早上的报告和准备抵达客人的所有必须的报告。
? Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
? 熟悉预定标准程序, 包括正确使用表格, 读电报, 信息和在预定系统内说明的有效性的原始资料的方式方法。
? Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Hilton Brand.
行为举止, 外表以及姿势态度符合希尔顿标准。
? Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.
确保前台区域始终保持干净整洁有序。
? Endeavors to maintain the high standards of the hotel with particular regard to the importance of ICHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard.
高度重视重要客人的健康与安全以及为其提供高标准的服务。